Refund Policy

This Refund Policy explains when refunds may be available for fees paid to UK Limited Company LTD, our services are professional advisory services delivered to business clients and private clients, nothing in this policy limits any statutory rights that apply in your situation.

1) Scope and eligibility
1.1) This policy covers fees paid directly to UK Limited Company LTD for advisory services and related deliverables.
1.2) Payments to third parties, for example legal counsel, accountants, data providers, software subscriptions, and filing fees, are outside the scope of this policy and are non refundable once committed.
1.3) Where a separate engagement letter sets out refund terms, that letter will prevail if there is any conflict.

2) Cooling off for consumers
2.1) Our clients are usually businesses, if you engage us as a consumer, you may have a statutory cooling off right, if such a right applies, we will honour it.
2.2) If work begins during any cooling off period at your request, you will be responsible for paying a fair amount for work already completed before any cancellation takes effect.

3) Fixed fee projects
3.1) Before work begins, fees paid for a fixed fee project are fully refundable on request.
3.2) After a project kickoff meeting or exchange of a detailed workplan, refunds are available on a pro rata basis that reflects the work completed and resources committed.
3.3) After we deliver a named stage or milestone and you accept that deliverable in writing or by use, refunds are limited to any clearly undelivered portion of the project.
3.4) If you change scope or pause the project, we will agree a credit or a revised schedule that preserves value already created.

4) Retainers and success fees
4.1) Retainers are billed monthly in advance and fund access to senior advisors, scheduled time, and priority, retainer fees are not refundable once the month has started, although we may, at our discretion, roll unused capacity into the next month where circumstances justify this.
4.2) Success fees become payable when the success event occurs, success fees are not refundable once the event has closed.
4.3) Where a retainer is combined with a success fee, the retainer compensates for ongoing work regardless of the final outcome, and is not subject to refund.

5) Deposits and scheduling payments
5.1) Deposits that secure a start date are refundable until fourteen calendar days before the scheduled start, after which the deposit becomes non refundable because team capacity has been reserved.
5.2) If we are unable to commence on the scheduled date for reasons within our control, you may request a full refund of the deposit or an immediate reschedule.

6) Cancellations and delays by the client
6.1) If you cancel a project after work has begun, we will calculate a pro rata refund for any unearned fixed fees, less reasonable costs committed in reliance on the engagement.
6.2) If your team is unable to provide information or access that is required for more than thirty calendar days, we may pause the engagement, a restart may require a scheduling deposit.
6.3) Extended pauses may reduce the amount of any refund available because additional work is often needed to re validate assumptions and update documents.

7) Cancellations by UK Limited Company LTD
7.1) If we cancel an engagement for reasons other than breach or non payment by you, we will issue a pro rata refund for any undelivered portion of fixed fees and will waive any notice period on retainers.
7.2) If cancellation is due to non payment or breach, refunds are not available, and we will provide a statement of work completed to date.

8) Quality assurance and first remedy
8.1) If you believe a deliverable is not as agreed, please tell us within ten business days, our first remedy is prompt correction or completion at no additional fee.
8.2) If we cannot reasonably correct an issue within a reasonable period, a partial refund may be offered that reflects the gap between the agreed scope and the delivered work.

9) Third party costs and expenses
9.1) Third party costs are paid or committed on your behalf, these costs are non refundable once incurred or contracted, for example platform subscriptions, data purchases, transaction rooms, and specialist reports.
9.2) Travel and subsistence that has been booked on your instruction will be treated as third party costs.

10) How to request a refund
10.1) Email support@uklimitedcompany.co.uk with the subject, Refund request, and include your company name, the engagement reference, the amount requested, and the reason for the request.
10.2) We will acknowledge your email within two business days and may request further information to help us review the request fairly.
10.3) We aim to provide a decision within ten business days of receiving all required information.

11) Payment method and timing
11.1) Approved refunds will be returned to the original payment method where possible.
11.2) Bank transfers may take up to fourteen calendar days to appear in your account once the refund is issued.
11.3) Anti money laundering checks may be required before a refund can be processed, this may extend processing time in some cases.

12) Currency, VAT, and tax
12.1) Refunds will be made in the original currency where feasible.
12.2) If VAT was charged and the refund changes the VAT position, we will issue a credit note that reflects the correct VAT amount.
12.3) You are responsible for any tax treatment of refunds in your jurisdiction.

13) Dispute resolution
13.1) If you are unhappy with the outcome of a refund request, please reply to the decision email and ask for an internal review by a senior advisor.
13.2) If a matter remains unresolved, the parties will consider mediation in London before commencing formal proceedings.
13.3) This policy is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14) Examples to clarify how this policy applies
14.1) You pay a fixed fee, then decide not to proceed before work begins, you receive a full refund.
14.2) You cancel a project at the halfway point after several deliverables have been accepted, you receive a partial refund that reflects undelivered scope, documented clearly in a closing note.
14.3) You are on a monthly retainer and pause work mid month, the retainer for that month is not refundable, we may agree to roll unused capacity into the next month at our discretion.
14.4) We cancel an engagement due to a capacity conflict within our control, you receive a pro rata refund of any unearned fixed fees or may choose an immediate reschedule.

15) Changes to this policy
15.1) We may update this Refund Policy from time to time, material changes will be posted on this page with a new, Last updated, date.